Pension scams
Protect your retirement savings by learning how to spot pension scams and find out where to get help if needed.
Make sure you’re keeping your pension safe from scams. You may think your pension is safe, or you won’t fall for a scam, but fraudsters are increasingly targeting the pension funds of UK savers.
The impact of losing some or all your pension savings could mean that you’re unable to achieve the retirement you deserve. Often, recovering lost money can be very difficult and this could mean that you have to change your plans, work for longer or face financial struggles later in life.
Taking the time to learn about how pensions work and understanding how to recognise pension scams could help you shield your retirement plans from those who would ruin them for you.
How to spot a scam
It can sometimes be difficult to spot a scam - they come in lots of different formats: phone calls you weren’t expecting, emails and letters, as well as cold callers to your home. When it comes to pensions, you need to be careful of:
- Early access scams, that say you can take your pension money before the age of 55
- Investment scams, that offer guaranteed or unrealistically high returns on investments or push you toward risky or unregulated investments
- Pension review scams, where you’re contacted out of the blue and offered a free review of your pension savings and investment returns
- Advice scams, that offer free advice with the aim of finding out personal information
Check out the ‘sender’
It’s always worth checking the ‘from’ email address. Scammers can change the name being displayed to make it look more like it’s from the company or organisation they’re pretending to contact you from. However, to find out if it’s genuine you can hover your cursor over the ‘sender’ name or right click on it and you can see the full email address. Make sure the details after the ‘@’ sign look like the company they say they’re contacting you from.
Check out the content
It’s worth reading the content to check for any signs that the email is from a scammer. Sometimes scam emails will just say “Hi” and not include your name, other times your email address will be used after “Hi”. This can sometimes be a sign that all is not as it seems.
It’s also worth checking spelling and grammar and seeing if the message makes sense and sounds like something you’d receive from that company. Also check for consistency – are the contact details and dates correct for that business? If there are any details, links should be provided. If you hover over those links, you can see the web address without clicking on it. Does the website look genuine?
You can also compare the branding to make sure it matches any other correspondence you’ve had from that company or compare against their website.
So, what can you do to protect your pension?
Be cautious
- Cold calling about pensions is banned. This includes text messages and emails. A genuine financial adviser will not contact you first.
- Phrases to watch out for: “free pension review” or “pension liberation” (the concept that you could access your pension sooner than age 55).
Check out adviser details
- If you’ve approached an adviser directly you should still check their credentials. You can use the FCA register to check that they’re regulated.
- You can also check that an adviser works for the company they say they're a part of by calling the details on the register to make sure that the adviser is an employee of that firm.
Know your pension
- Take time to understand your pension options and pension rules. Pensions are usually not accessible until you’re 55 (57 from 2028) but a common scam is fraudsters claiming they can help you access it earlier.
- Heavy tax charges can apply if you claim your pension earlier than the normal retirement age so make sure you understand the options available at retirement and familiarise yourself with the rules that HMRC set out.
Be wary of investment promises
- Pensions are a form of investment, and all investments come with an element of risk. If you’re being offered guaranteed, healthy returns then alarm bells should start ringing.
- Do your research and understand the different risks associated with any investment claims.
Take your time
- Don’t feel rushed or pressured into deciding. Read and digest all the information you’re given and take the time to speak to a regulated financial adviser.
Watch our pension scams animation
Capita are committed to protecting their customers and stamping out pension scams. Capita have self-certified that they're meeting the requirements of the pledge. This means that they are providing members with the information and tools they need to identify and report scams, as well as implementing the checks and other requirements needed to ensure they’re doing everything they can to protect members' savings. You can find out more about the pledge by visiting the Pensions Regulator’s website.