A process is operated by the Scheme to resolve any disputes between the trustee and members, prospective members and beneficiaries. You should write to either the person whose letter or statement you disagree with, or to the Secretary to the trustee at the following address
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If at the end of this procedure you were still unhappy, you could contact:
If TPAS cannot solve your pension problem, the Pensions Ombudsman appointed under the 1993 Pensions Act, may investigate and determine any complaint or dispute of fact or law in relation to an occupational pension scheme made or referred to in that Act.